Palace x UGG Suede Shearling Jacket

Return & Exchange

The Luxe Jackets is a leading store for both our own designed and recreated The Luxe Jackets outerwear products, available internationally. Before making a purchase at The Luxe Jackets, make sure to read through our Return & Exchange Policy to get familiar with how our business works.

“The Luxe Jackets produces articles under the print-on-demand policy. If the received product has a color/size issue or any other measure error that we committed, then it can be exchanged for an alternative.”

Conditions For Returns

In case of a return, the customer will be required to send the product back to the exact warehouse from where it was shipped and nowhere else. The customer must meet the following requirements to return the product:

• All sizing issues must be reported within 24 hours of receiving the product. After this period, no returns will be accepted unless the size issue is due to an error on our part.
• If the product matches the measurements in our size chart but the customer selected the wrong size, no return or exchange will be accepted. Alternatively, the customer may choose to pay a 50% fee for an exchange.
• If the store made a sizing error, such as the product not matching the provided measurements, the store will handle the exchange, provided the request is made within 24 hours of delivery.
• Sometimes, due to errors or glitches, the color of the product may look different in the images online. If the color of your product is different from what you saw online, please send us a picture of the item within 24 hours to request a return or refund. Based on availability, we will either replace the product or issue a refund, as long as you report the issue within 24 hours of receiving it.
• If a customer finds an issue from our side, such as with the color, pattern, design, or size of the product, they should send us pictures highlighting the problem. Our representative will get back to you shortly to help resolve the issue. Note: The following problem should be discussed within 24-Hours of the arrival of the product.
• If the product arrives damaged due to shipping or other reasons caused by the store, we will cover the shipping costs for the replacement. However, the customer must report the damage within 24 hours of receiving the item.
• We offer a hassle-free return and exchange policy. For any issues or inquiries, customers can contact us via email, and our customer service team will respond promptly. If an order is canceled within 24 hours, a full refund will be issued.
• If all tags have been removed from the product, we cannot authorize a return.
• If a customer does not respond to any of our emails regarding the production of their order, the production will be paused for 10-12 days. After this period, the order will be canceled, and 50% of the amount will be refunded. Even if the customer contacts us after this time and requests a cancellation, only 50% of the payment will be refunded.
OR
• The product will be made based on the details the customer entered during the ordering process and shipped to the same address provided at the time of purchase. If, after ordering, the customer raises a complaint regarding any details they entered, their query, return, or refund will not be considered, as a confirmation email was sent and no response was received.
Customers are advised to return the product in the same condition as it was received, along with tags (unremoved). Also, the customer will have to pay for the return shipment of the product.

Conditions For Refund

• If the returned product is damaged, or in used condition by the customer, there will be NO refund.
• No return or refund will be processed if the product is ordered solely for trial purposes
• In case of a return or exchange, the customer must send the product back to the same region and warehouse from where it was shipped. This ensures the correct staff can be held accountable for processing the return or exchange.
• If there is no issue with the product and the customer wants to return it simply because they don’t like it, the return will not be eligible.
• If a customer needs to return a product due to any issues, the following conditions will apply:
• ► Customized products are non-refundable.
• ► Additional charges may apply depending on the type of customization requested by the buyer.

Conditions For Cancellation

• If the product is canceled after 24 hours, 25% of the paid amount will be deducted.
• If canceled after 48 hours, 35% will be deducted from the buyer’s payment.
• No cancellations will be accepted after 72 hours of confirmation. Since all of our products are custom-made on demand, in special cases where cancellation is allowed, 50% of the payment will be deducted to cover production costs.

Conditions For Exchange

• If a customer wishes to exchange their jacket due to size issues within 24 hours, we will provide a new jacket of the correct size. However, since all of our products are custom-made on demand, the customer will be responsible for the return shipping costs, which will vary based on the size and weight of the product, and may also need to bear some additional costs related to the exchange process.
• Exchanges will not be accepted if the product is ordered solely for trial purposes.